WowDelivery is operated by BY Administration. These terms apply when you order through wowdelivery.bygroup.dk or our apps. You accept them when you place an order.
They are written to describe how the platform actually works — not how it might one day work. Where something is not yet in service, it says so.
What WowDelivery is
We are an intermediary platform. The contract for the goods themselves is between you and the shop you order from — the shop sells, prepares and is responsible for what you receive.
We handle the ordering, the payment and the delivery on the shop's behalf, and we are your first point of contact if something goes wrong. We charge the shop a commission for that, and part of what you pay covers delivery.
Placing an order
An order is binding once the shop accepts it. Until then it is a request, and you can cancel it at no cost.
A shop may decline an order — usually because an item has sold out, or because it is too busy to make the promised time. If that happens, nothing is reserved or charged, and you are told.
We may decline or cancel an order where we have a reasonable ground: suspected misuse, an address outside the shop's delivery area, or a payment that cannot be completed.
Prices and fees
All prices are shown including VAT.
On top of the goods there may be a delivery fee, a service fee, a packaging fee and a busy-period surcharge. Every fee is shown before you pay — nothing is added afterwards.
The delivery fee depends on the distance between the shop and your address, so it cannot be worked out until you have entered that address. Until then the basket says "added at your address" instead of an amount, and the total is provisional.
Some shops have a minimum order. It is shown on the shop's page and in the basket.
Tips for your courier are voluntary and go to the courier in full.
Payment
**We are in a test period.** Payments are not set up on the platform yet. Your order is created and handled as a real order, but nothing is reserved and nothing is charged. The pay step says so when you order. The section below applies once payments go live.
The amount is reserved on your payment method when you place the order, and only charged once the shop accepts it. If the shop declines, the reservation is released.
If you hold a balance on your account, it is used first and only the remainder is charged to your card.
We never store your card number. Payments are handled by our payment provider — see the privacy policy.
Delivery
The delivery time you are shown is an estimate based on the shop's preparation time and the distance to you. It is not a guarantee.
You must be reachable on the phone number you give during the delivery window. If the courier cannot reach you or get access to the address, we try to contact you before the order is returned. Orders returned because you could not be reached are not normally refunded.
If you choose pick-up, you collect from the shop yourself within its opening hours.
Age-restricted goods
Alcohol, tobacco, nicotine products and certain medicines are handed over only against valid identification. The courier may and must refuse to hand over the order if identification cannot be shown, or if the recipient is visibly intoxicated. The goods are returned and the amount is not refunded.
Cancellation and complaints
The statutory right of withdrawal does **not** apply to perishable goods or to goods delivered at an agreed time. That covers food and fresh groceries.
For other goods the usual 14-day right of withdrawal from receipt applies.
If something is wrong with your order — missing items, wrong items, food that is not right — contact us as soon as possible and within 48 hours of delivery. Write through the help page or the feedback button so we have the order number. We will resolve it with the shop: a full or partial refund, or a redelivery.
Your rights under the Danish Sale of Goods Act are unaffected.
Your account
You can order as a guest or with an account. You are responsible for keeping your sign-in details to yourself.
We may close an account used for misuse — for example repeated unfounded refund claims, or abuse of couriers and shop staff.
You can ask us to delete your account at any time. See the privacy policy for what happens to your data.
Liability
We are responsible for our own part: that the order reaches you, that the payment is handled correctly, and that the platform works.
The shop is responsible for the goods — their contents, quality, labelling and allergen information. If you have an allergy, read the allergen information on the item and say so in the note to the shop.
We are not liable for loss caused by circumstances beyond our reasonable control: weather, traffic, power failure, industrial action or a subcontractor's outage.
Nothing in these terms limits your non-waivable rights as a consumer under Danish law.
Complaints
If you are unhappy, write to us first — it is the fastest route.
If we cannot resolve it, you may complain to the Danish Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk. You can also use the European Commission's online dispute resolution platform at ec.europa.eu/odr.
Changes
We may change these terms. We will give notice of material changes by email or in the app before they take effect. The version in force when you placed an order is the one that governs that order.
Governing law
Danish law. Disputes are settled by the Danish courts.
About this version
This text describes the platform as it works today, and is written to be read. It has **not** been reviewed by a lawyer, and it must be before the platform takes real payments. Company details — registration number, address and contact details — must be inserted here before these terms are complete.
Last updated: 28 July 2026.